FAQ
Got a question you don’t see here?
Drop us a line!
When and where is BESPOKED held?
BESPOKED is held at two different locations bi-annually: one in April in the UK, while our central European show happens in October.
What types of tickets are available?
We offer special early bird tickets that are available 3 months before the show, as well as advanced and at-the-door tickets at various price points. Our venues can have limited capacity, so we advise booking ahead to avoid disappointment. You can find more ticket information here.
What is the refund policy for tickets?
All ticket sales are non-refundable. If the event is rescheduled due to unforeseen and unavoidable circumstances (e.g. COVID-19, or other “act of god”) , all purchases will be honoured for the next event date. If you are unable to attend the rescheduled event, you may transfer your purchase to another person. For any further questions or to request a ticket transfer, please email us here.
Will there be bike parking available?
Yes, of course! Bike parking will be available outside both venues. You must bring your own lock to secure your bike. Neither BESPOKED nor the venue can be held responsible for bicycles parked outside or left unattended.
Will there be food and drink?
Yes! Both venues will have food and drink vendors with fresh, flavourful options to please every palate.
I’d love to get involved. How can I help?
We’d love to have you! Visit our Volunteer page to learn about the roles we have available.
What’s happening at this year’s show/s?
Both shows showcase some of the finest handmade bikes, components, and accessories from around the world. It’s a great opportunity to deep dive into the creativity and innovation of the cycling industry – and to meet the makers behind these unique bicycles. Every show is different and features a wealth of events, such as talks from interesting and diverse members of our community, film screenings, ride outs, competitions, celebrations, and more. The full schedule is announced before the kickoff of each show, and can be found here.
How do I get to the event?
Obviously, we encourage you to travel by bike, train, bus, or foot, and you can find addresses and maps to the venues on each event’s page.
Guest parking is available at our DE location, and can be located by using Flughafen Dresden as your destination using your preferred map app.
I’m disabled, can I visit the show?
BESPOKED strives to be as accessible as possible. Our UK venues can have limited disabled access due to their ages, however there is often access to much of the show, and accesible toilets. Our DE venue has disabled access to all parts of the show.
For visitors that have specific access requirements, please email us any requests or questions. We will make every effort to accommodate your needs, but we ask you to notify us of any unique requirements at least 3 weeks prior to the start of the event to ensure that we can welcome you comfortably.
Can I bring a carer/personal assistant?
We aim to support you on your visit to BESPOKED. A carer ticket can be added for free by emailing us.
Are dogs/pets permitted?
Only certified assistance dogs are allowed in the venues. BESPOKED can get crowded and overstimulating, so for their safety and everyone else’s, we ask that furry friends stay home.